- SAP C4C sales and service management: The core objective of this module is to improve sales and service operations by offering a unified platform for managing customer interactions, sales activities, requests for service as well as field service operations. It allows companies a chance to improve their processes, increase sales performance, and deliver better customer service with full integration to SAP S/4HANA.
- SAP C4C integration with S/4HANA: Having this feature means there are no visible borders between SAP C4C Functional Training and SAP S/4HANA leading to a situation where sales, finance, and supply chain processes get real-time synchronization of data from each other. Thus this connection allows businesses to achieve a complete view of customer transactions including placed orders for or paid for goods.
- SAP C4C analytics and reporting: Robust analytics and reporting tools are part of the SAP C4C Functional Training platform that provide insights into sales performance, customer behavior, and service efficiency. These enable companies to make data-driven decisions that improve customer experience and overall performance.
- SAP C4C cloud platform: SAP Cloud Platform is used in delivering the module as a scalable and flexible infrastructure for CRM operations. In this perspective it guarantees a safe place for keeping customer information, provides the best up-time services and ensures its reliability in performance to meet the demands of both big corporations and small firms.
- SAP C4C mobile access: SAP C4C mobile Accessibility solutions allow salespeople and, in particular, those responsible for providing customer service to access customer information, take care of tasks or collaborate with colleagues in different locations anytime.