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Master SAP CRM with End-to-End Online Training

Elevate your career in customer relationship management with our SAP CRM Comprehensive Implementation Training, designed to equip you with practical skills through project-driven learning. This program covers all essential CRM modules, including master data configuration, business transaction processing, sales and marketing automation, service management, and CRM middleware administration. Learn from experienced SAP CRM professionals and gain the expertise needed to successfully implement, customize, and support SAP CRM solutions that drive customer engagement, streamline sales processes, and enhance service delivery.

Online Instructor-Led/Self-Paced Training
Experienced SAP CRM Consultants with Industry Expertise
24/7 Access to SAP CRM Practice Environment
Real-Time Project Scenarios and Case Studies
Guided Project Implementation & Documentation
Resume Preparation & Job Assistance
SAP Global Certification Guidance
Lifetime Access to Session Recordings & WA Community
40+ Hrs
Duration
200+
Learners Enrolled
4.8/5
Rating
training-methods

Module Overview

Our SAP CRM Training program offers a detailed, hands-on curriculum designed to build mastery across the full CRM lifecycle—from foundational master data and system customization through sales management, marketing automation, service operations, and middleware configuration. The program prepares participants to effectively design and execute CRM processes that align with business goals and customer expectations.

Key Learning Outcomes

  • Configure core CRM master data elements such as business partners, organizational models, territory management, and product masters for accurate customer insights and operational efficiency.
  • Manage CRM business transactions including activity management, transaction type customization, and generic functionalities to support diverse customer engagement scenarios.
  • Design and implement process controls involving partner determination, pricing strategies, output actions, and CRM billing configurations to optimize sales and service workflows.
  • Administer CRM middleware components focusing on replication administration, lead and data management, status tracking, and handling incompletion logs for seamless data synchronization.
  • Execute sales processes from opportunity management to quotation handling, order processing, and contract lifecycle management, ensuring sales effectiveness and revenue growth.

Advanced Learning Outcomes

  • Customize advanced partner determination and pricing rules to reflect complex sales scenarios and customer-specific agreements.
  • Automate marketing campaigns with segment builder functionality, dynamic profile creation, and automated product and offer proposals tailored for B2B and B2C contexts.
  • Optimize middleware replication and lead management workflows to ensure data accuracy and support real-time CRM performance monitoring.
  • Handle complex sales contract administration including renewal management, amendment processing, and fulfillment tracking to enhance customer satisfaction.
  • Implement robust service order management procedures incorporating complaint resolution, return processing, and preventive maintenance within SAP CRM.
  • Utilize enterprise intelligence features to generate actionable insights and support strategic decision-making in customer engagement.

Module Curriculum Download Course ContentDownload PDF

Why SAP CRM is a Must-Have Skill for SAP Professionals

In today’s customer-driven world, companies rely on advanced CRM solutions to manage sales, service, and customer engagement. SAP CRM has become a critical skill for SAP professionals in sales, marketing, and customer service domains. As organisations shift from traditional systems to digital-first customer relationship management, SAP CRM empowers professionals to stay relevant, deliver better customer experiences, and accelerate career growth. From global enterprises to mid-sized companies, SAP CRM is central to driving customer satisfaction, loyalty, and revenue growth worldwide.

Explosive Market Growth

The adoption of SAP CRM solutions has surged as businesses embrace digital sales, omnichannel marketing, and automated service processes. With rising investments in CRM platforms, SAP CRM has become one of the most in-demand SAP skills, powering customer engagement strategies globally.

Impact: Market demand for SAP CRM skills has increased 210%

Premium Salaries

SAP CRM professionals are earning premium packages due to their ability to drive customer-centric transformation. In India, SAP CRM consultants earn an average salary of ₹19.5 lakhs per year, with top performers reaching ₹35 lakhs. In the USA, salaries range between $120K and $185K annually, averaging $95 per hour.

Impact: Average SAP CRM consultant salary is ₹19.5 lakhs per year in India

Global Opportunities

SAP CRM is implemented by Fortune 500 companies across industries like banking, retail, telecom, automotive, and consumer goods. With cloud and hybrid CRM adoption, certified professionals are gaining opportunities to work on global implementation projects, consulting roles, and leadership positions.

Impact: SAP CRM drives customer engagement at Fortune 500 companies

Future-Ready Skill

SAP CRM will play a crucial role in delivering personalized, data-driven engagement. Professionals skilled in SAP CRM configuration, integration, analytics, and cloud migration are securing long-term job security and rapid career growth in the digital economy.

Impact: Most companies are moving to cloud-based CRM solutions

Career Growth After SAP CRM Training

SAP CRM Functional Consultant

₹18-40 LPA $110K-170K

Functional Consultant with 4–7 years experience

Business PartnerSalesMarketingService

CRM Sales Specialist

₹12-32 LPA $90K-135K

Sales Specialist with 2–4 years experience in sales process design and management

OpportunityOrderContract Management

CRM Marketing Analyst

₹8-20 LPA $70K-110K

Marketing Analyst with 3–6 years experience in campaign planning and automation

Campaign ManagementTarget Group Creation

CRM Service Manager

₹15-35 LPA $95K-145K

Service Manager with 4–7 years experience in customer service and complaint handling

Service OrderInstalled BaseComplaints

Who This SAP CRM Training is For

Primary Audience

  • CRM consultants and professionals responsible for managing customer relationships
  • Sales and marketing executives looking to optimize business processes with technology
  • Service managers focusing on improving customer support and retention
  • Technical professionals transitioning to CRM solution consulting
  • Project managers and business analysts driving CRM implementations

Secondary Audience

  • Technical professionals planning to make the transition to SAP positions in CRM.
  • Pre-sales and solution architects looking to strengthen their CRM knowledge for client-facing roles
  • Software testers and support engineers working on CRM-related projects who need functional understanding
  • Entrepreneurs and startup owners who want to implement effective customer management strategies using SAP CRM

Meet Your Trainer - Professional Profile

Learn from industry experts with real-world implementation experience and proven teaching methodologies.

SR

Shekar

Senior SAP CRM Consultant & Functional Trainer

Experienced in SAP CRM End-to-End Implementation with seamless integration across Sales, Marketing, Service, and Analytics.

13+Years Experience | SAP CRM Certified
580+Professionals Trained Globally
93%Learner Placement Success Rate

Professional Background

Senior SAP CRM Consultant & Functional Trainer

Current

SAP CRM Functional Consultant

4 Years

SAP CRM Solution Specialist

3 Years

SAP CRM Consultant

6 Years

Certifications

SAP Certified Application Associate – SAP CRM

SAP Certified Application Associate – SAP Sales and Distribution with SAP CRM

SAP Certified Application Associate – SAP C/4HANA Customer Management

Areas of Expertise

Expertise in SAP CRM implementations and global rollouts across multiple industries.Strong knowledge of business partner management and process optimization in SAP CRM.Skilled in delivering SAP CRM training and enablement for consultants and functional analysts.

Hands-On Labs and Real-World Projects

Gain practical exposure via projects that simulate real-world CRM operations, enabling you to apply theoretical knowledge with confidence.

Business Partner and Organizational Model Setup

Create and maintain business partner records, build organizational hierarchies, and configure territory and product master data.

Sales and Marketing Management

Manage opportunity pipelines, configure quotation and order processes, design marketing campaigns, and automate customer segmentation.

CRM Middleware Administration

Execute lead replication, data and status management, incompletion log monitoring, and synchronization with backend systems.

Service Module Operations

Configure installed bases, service contracts, entitlements, complaint tracking, service order lifecycle, and in-house repair workflows.

Certificate of Participation

After completing the course, you will be awarded a Professional Course Completion Certificate from Best Online Career stating:

  • Attended live training sessions and participated in hands-on lab work.
  • Completed project work showcasing skills and knowledge through practical, hands-on exercises.
  • Proficient in Business Partner Management, Sales Order Processing, Opportunity & Contract Management, Campaign Management, Service Orders, Complaint Handling, and CRM–ERP Integration.
  • "This is to certify that [Insert Full Name] has successfully completed the [Insert Course Name], having attended end-to-end training and modules on Business Partner Management, Sales Order Processing, Opportunity & Contract Management, Campaign Management, Service Orders, Complaint Handling, and CRM–ERP Integration."
Certificate of Participation

Training Schedule & Formats Available

Choose the training format that best suits your learning style and schedule

POPULAR

Live Instructor-Led

Working Professionals seeking comprehensive training

Schedule:

Weekdays (Mon - Fri) - 1.5 hours, Weekend Batches: Saturday & Sunday | 3 hours/session

Inclusions:

Live Classes + Materials + Lifetime Recording Access + Job Support + Real System Access

Fast-Track Premium

Professionals needing quick certification

Schedule:

Fast-Track Plan: Daily customized session plan

Inclusions:

Accelerated Training + Live Q&A + Full Project Lab Access + 1-on-1 Mentoring
POPULAR

Self-Paced Learning

Designed for busy professionals who want maximum flexibility without compromising on quality

Schedule:

Learn at your own speed and your own time

Inclusions:

Lifetime Access to Recordings + Materials + Q&A Add-on Optional + Self-Study Support + Flexible Timeline

Corporate Training

Organizations training multiple employees

Schedule:

Companies can customize the format & schedule as per the requirement

Inclusions:

Customized Curriculum + Dedicated Trainer + Team Coordination + Flexible Schedule

What Our Learners Say

"I had been working in SAP SD for years, but I felt stuck with no growth. Midway into the training, I realized how powerful CRM is when combined with analytics and middleware. The trainer’s interview tips gave me the final push, and today I am proud to be working as a technical consultant in the USA."

Career Transformation:

Before
SAP SD Consultant
3 months
After
Technical Consultant
AS
Ameer

Technical Consultant

USA • SAP CRM

+40% Hike✓

"At first, I doubted if someone from a pure sales background could ever switch to SAP CRM. There were days when technical terms confused me. But the step-by-step teaching and analytics-focused modules made the transition smooth. Today, I’ve moved from Sales Executive to CRM Analytics Expert at a multinational firm."

Career Transformation:

Before
Sales Executive
1.5 months
After
CRM Analytics Expert
SK
Sayli Kumari

CRM Analytics Expert

Delhi, India • SAP CRM

+30% Hike✓

"I faced rejections for global roles due to limited experience. Project-based training changed that, and in under 5 months I secured a role in the UK as HR Functional Lead."

Career Transformation:

Before
HR Executive
1.5 months
After
HR Functional Lead
PC
Priyanka Choudhary

HR Functional Lead

Banglore, India • SAP CRM

+35% Hike ✓

"Before the training, SAP CRM concepts felt scattered. The training gave me a clear path with real-time CRM–S/4HANA integration, helping me clear my exam on the first attempt and secure a role at a multinational consulting firm in Bangalore."

Career Transformation:

Before
SAP Associate
1.5 months
After
SAP CRM Consultant
AS
Aniket Sharma

SAP CRM Consultant

Bangalore, India • SAP CRM

+50% Hike ✓

Frequently Asked Questions